FAQ's

We are based in Mackay, Qld … though We can travel as far as you wish!
Our standard pricing includes travel within 50km of Bucasia. For events outside of this area, a travel fee of $1.75/km applies.

No, we do not supply alcohol; All alcohol and beverages are to be provided by the event organiser, venue or catering company.

The high horse bar has a partnership with Dan Murphy’s which means they are here to help with variety, quantities and placing your order.

They also offer a complimentary tasting pack when purchase has been made with them! Contact the Dans Team by clicking here

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We operate as a BYO bar so you save a fortune by avoiding the heavy cost of mark up on drinks!

We do not need water to operate. However, we require access to power for our bar fridges. For events held at venues without power, we can bring a generator along with us for an extra fee.

We usually operate on private properties and venues. If you wish to set up the High Horse on a public space, this is also an option! In this case, you will be responsible for obtaining relevant permissions and permits from the Council.

The High Horse will arrive at least 1 hour before your event so we have ample time to set up and be ready to serve at the allocated booking time.

The set up and pack down of the bar is done in our own time. For example: if you book the 3 hour package, it is 3 hours of alcohol service.

Our standard packages are based on 80 guests. Numbers higher than this, we will charge $50 per hour for extra bar staff and $2 per person for extra glassware.

Yes we do. Glassware breakage/loss will be charged at $6 per glass and be payable within a week after the event.

We prefer to serve only from the bar. The High Horse bar is a centre piece for your event. We love that this style of event and encourages guests to mingle with each other.

Figuring out how much alcohol you will need is probably one of the toughest parts of your event planning but don’t worry - we are here to help! We have teamed up with the talented staff at Dan Murphy’s to assist with every step; We will provide you with direct contact details with our correspondent.

We will still serve rain, hail or shine, the only exception would be a natural disaster that has been declared, we will not offer refunds, but happy to reschedule your event. If rain is forecast, we can provide a 3x3 meter gazebo for outside the bar complementary.

The High Horse require 2 key things from the event host prior to our arrival on site:

• a flat and clear accessible site to the dimensions of our Car and Bar.

• access to power (if not, we will add the cost of a generator).

Just follow these steps to secure The High Horse for your event:

1. Visit our Booking Enquiry page and submit your details.

2. Tell us about your event. Mention your venue, date, number of guests and the package and add-ons you are interested in.

3. We will send you a free quote as well as our Terms and Conditions. Acceptance of the quote is acceptance of the terms and conditions.

4. Once details have been agreed and if you want to confirm your booking, we will forward you an invoice. Please note that a 25% booking fee is required to secure your booking date.

5. Once your date is locked in, we will provide you with all the information you need to organise your drinks and we will work with you to ensure that your experience is personalised and carefree.

6. The remaining balance is due 2 weeks prior to your event.

Absolutely ! though There is a 15% surcharge fee on public holidays.

We unfortunately do. Once the booking is confirmed, the date is yours and we decline any other enquiry, no matter how many we receive. Please note that booking fees are non-refundable.

If a cancellation is notified:

• Within 30 days of the booked event, you will be liable for a further 25% of the booking fee.

• Within 14 days of the booked event, you will be liable for the full booking fee.

We certainly do.

We will send you our T&C along with any quote.